Return policy
When returning products purchased in this webshop, the return policy of IMC Branding B.V. applies.
Products can be returned in consultation with customer service. You can do this within seven (7) days of receiving the order. Always contact our customer service before returning any items. Click here to send an email to our customer service.
Orders that are returned without first consulting customer service will not be processed. The respective products will be sent back immediately. You are responsible for any additional costs. Also, read our FAQ for a brief explanation of our return policy.
Please note: Keep the invoice for your order. This serves as your warranty.
IMC Branding B.V. guarantees that the products intended for delivery / that have been delivered meet the standards and requirements that can reasonably be established at the time of delivery and for which they are intended for normal use in the Netherlands. The warranty mentioned in this article applies to products intended for use in the Netherlands. For use outside the Netherlands, the consumer is responsible for determining whether its use is appropriate in the place in question and whether they meet the applicable standards. Use outside the Netherlands is not covered by the warranty referred to in this article.
The guarantee referred to in paragraph 1 applies for a period of six (6) months after delivery, unless the nature of the item supplied has been determined otherwise or if the parties have agreed otherwise. If the guarantee issued by IMC Branding B.V. relates to a product or products produced by a third party, the warranty is limited to what is issued by the manufacturer of the product or products. After the warranty period has expired, all costs for repair or replacement, including administration, shipping and delivery, will be borne by the consumer.
IMC Branding B.V. offers the consumer a written guarantee certificate. In the absence of this certificate, the proof of purchase applies to a direct sale, and the invoice applies to a distance sale, as proof of the guarantee.
If the products intended for delivery / delivery do not comply with the warranty as specified in paragraph 1, IMC Branding B.V. to replace or repair within a reasonable time after receipt or, in cases where the return is & nbsp; not practicable, after written notice from the consumer about the defect. In the event of replacement, the consumer is implicitly transfer the product to be returned and ownership of the product concerned to IMC Branding B.V.
Any form of warranty is void if a defect is caused by the consequence of or as a result of improper use or, if applicable, after use of the expiration date, incorrect product maintenance by the consumer, or by the consumer or third parties. modify or attempt to make a product or products without written permission from IMC Branding BV, by applying other things that should not be attached to it or if the products are converted or adapted in a way that does not comply the prescribed method. Also, the consumer cannot make a warranty claim if the defect is caused by or the result of circumstances beyond the control of IMC Branding B.V. falls, including weather conditions (for example, extreme rain or temperatures and the like)
If the products supplied by IMC Branding B.V. defective, the liability of IMC Branding B.V. limited to the consumer to what is mentioned in this article.
Without prejudice to the mentioned above IMC Branding B.V. cannot be held liable for damage caused by intent and / or gross negligence and / or culpable action or improper use by the consumer.
These warranty conditions do not affect the rights of the consumer.