Frequently asked questions

How can I place an order?

If you want to purchase an item from this webshop, you can view an overview of the scale models in our assortment under the "scale models" menu. Select your desired product to view and place an order. Orders are processed through a standard ordering process.

You place an order by first adding items to your shopping cart.
Then click on "checkout". You will need to log in or register.
If this is your first time using martensenvanoordwebshop.nl, you will need to enter some personal information to proceed with your order.
If you have previously used martensenvanoordwebshop.nl, you should use the email address and password you provided during registration. Once you are logged in, you will have the option to enter an alternative address for the delivery of your order. After confirming your order and delivery address, you will need to agree to the terms and conditions of delivery from martensenvanoordwebshop.nl.

Then click on "Place order".

Once you have completed the payment and clicked "Place order," we will confirm your order via email.

Before clicking "Place order," you can modify or cancel your entire order.

What are the shipping costs for my order?

Shipping costs depend on the total weight and size of the goods, including packaging. The shipping costs will be shown before an order is finalized.

Can my order be delivered to a different address?

That is possible. You can change the delivery address before reaching the payment page. Click "add" on the checkout page while placing an order. Here, you can add an address. Enter the new address and click "save" to store it. The new delivery address will then be displayed on the page. Once the address has been added, you can choose to change the delivery address by clicking the box next to the correct address.

Can a part of the order be delivered to a different address?

No, only one delivery address can be entered for each order. If you want items to be delivered to multiple addresses, you will need to place separate orders for each address.

If I want to pick up my order, where can I do this?

If you have chosen to pick up your order, you can do so at the headquarters of Martens en Van Oord.

Martens en Van Oord
Damweg 50
4905 BS Oosterhout

You can report to the Reception, which is open from Monday to Friday from 8:30 AM to 12:00 PM and from 1:00 PM to 4:30 PM.

Can I return a product or order?

A. You can return a product within 7 days of receiving the order. We apply the following conditions:

All returned products must be in the original packaging, unopened, and undamaged.
The return shipment must be carefully packaged in suitable shipping material.
Returned products must be fit for resale.
Include the original invoice, packing slip, and return form with the return shipment. The return form can be requested by contacting our customer service via email at info@martensenvanoordwebshop.nl or by phone at +31 (0) 30 72 10 667.

B. Repair and replacement costs will be charged if the returned products are damaged or incomplete. This may affect the amount to be refunded.

C. When returning products to IMC Branding B.V., the administration and shipping costs are paid by the account holder and deducted from the refundable amount (costs depend on the order details; please contact info@martensenvanoordwebshop.nl for more information). An order can be changed free of charge within eight (8) business days, provided the order has not yet been shipped.

Can I get a refund for products that are damaged?

Damaged products can be returned in consultation with the customer service of this webshop. You can do this within seven (7) days of receiving the order. Always contact our customer service first before returning any items.

Our customer service is available via email at info@martensenvanoordwebshop.nl or by phone at +31 (0) 30 72 10 667.

For more information, please visit Customer Service - Return Policy.

What scale models has Martens en Van Oord released in the past, and are they still available?

The following models were released in the past. At Martens and Van Oord, we carefully select our scale models, which we often have custom-made in limited editions. Because we want to keep our scale models exclusive, we do not reproduce released models. For this reason, the listed models are no longer available from us.

Volvo L330C (Javi Modeltrucks)
Volvo A40D (Javi Modeltrucks)
DAF CF85 tipper trailer (Tematoys)
Liebherr R954C (Conrad)
Fendt 936 tractor (Tractor Connection)

Does Martens en Van Oord have plans to release new scale models?

There is high demand for our scale models. That’s why we are actively preparing to expand our mini-equipment fleet in 1:50 scale. The scale models and packaging are fully custom-made, which is why the preparation and production time is a bit longer than usual. Would you like to stay updated on when the assortment is expanded? Subscribe to our newsletter at the bottom of our webshop.

What is the role of IMC Branding B.V. and why does Martens and Van Oord engage this company?

Martens and Van Oord is not only active in earthworks, with sand, or on and in the water, but also on the worldwide web and on social media platforms like LinkedIn, Facebook, Instagram, and our webshop. We have a lot of in-house expertise, enabling us to carry out our work as effectively and efficiently as possible. Sometimes, we seek assistance from an external party to provide the best possible solution. This is also the case for our webshop, for which IMC Branding B.V. brings all the necessary knowledge and expertise.

Are the scale models from Martens en Van Oord available through dealers?

Our scale models are exclusively available at Martens and Van Oord. You are free to purchase scale models through our webshop and then resell them.

Will the assortment be expanded with children's toys?

At Martens and Van Oord, we are passionate about passing on our profession to the next generation. Inspiring young people is crucial for the future of our industry and for Martens and Van Oord. Sometimes, a love for the profession begins in the sandbox with a toy digger, for example. We also plan to add products for our young fans to our webshop in the future. Would you like to stay updated on when the assortment is expanded? Subscribe to our newsletter at the bottom of our webshop.

Will the assortment be expanded with other merchandise?

For now, our focus is on releasing scale models. However, we notice that there is significant demand for other items featuring the Martens and Van Oord brand. Therefore, we are currently exploring which products we can add to our assortment. In the future, there will be a nice white-and-green must-have available for everyone, from young to old. Would you like to stay updated on when the assortment is expanded? Subscribe to our newsletter at the bottom of our webshop.